Terms of service

ContractorAIPro — Terms of Service
Last updated: 30 July 2026

These Terms govern your use of francescopettinelli.net and any audit, consulting engagement, build or subscription we provide (together, the “Services”). By using the site or engaging us, you agree to them. If you do not agree, do not use the Services.

Where we sign a separate written agreement, statement of work or order form with you, that document governs and prevails over these Terms to the extent of any conflict.

1. Business use only

The Services are provided for business purposes to businesses and their representatives. You confirm you are at least 18 and are authorized to bind the business you represent. The Services are not directed at consumers, and nothing here is intended to limit any right you may have that cannot lawfully be limited.

2. What we provide

We provide an AI operating system and related specialists, configuration and build services, and paid consulting. Website content, including descriptions of capabilities, agents, timelines and third-party subscription costs, is provided for general information and is illustrative, not a warranty or a commitment of results. Figures drawn from our own contracting business are provided as examples of what the system holds and processes and are not a representation of revenue earned, nor a prediction of what you will achieve.

3. The free audit

The audit is a complimentary conversation to assess fit. It is a sales conversation and creates no contract, no professional-advisory relationship, and no obligation on either side. Any figures discussed are estimates.

4. Consulting, roadmaps and deliverables

Paid consulting engagements are scoped and quoted in writing before work begins. Unless a written agreement says otherwise:

  • On full payment, you receive a non-exclusive, perpetual, worldwide licence to use the written deliverable within your business, including providing it to a developer or agency for the purpose of implementing it for you.
  • We retain ownership of our underlying methodologies, frameworks, templates, prompts, agent designs, know-how and any pre-existing or generally applicable materials.
  • Deliverables reflect our professional judgement based on the information you provide at the time. They are not legal, accounting, tax, engineering or investment advice and are not a substitute for advice from a licensed professional in those fields.
  • Where a fee is stated to be credited against a subsequent build, that credit applies only if the build is contracted with us and is subject to the terms of that engagement.

5. Artificial intelligence — important

The Services use large language models and other automated systems. You acknowledge and agree that:

  • Automated output can be inaccurate, incomplete, out of date, or wrong, including prices, quotes, availability, scheduling, written communications and analysis.
  • Output is generated probabilistically. Identical inputs may produce different results, and the technology and its providers may change.
  • You are responsible for reviewing output before relying on it or sending it to a third party. Approval controls are provided; if you choose to release any function to operate without review, you accept the consequences of doing so.
  • Any communication sent from your business, your telephone number, your domain or your social accounts is your communication, and you are responsible for it as if you had written it.
  • The Services are not designed for, and must not be used in, any situation where failure could lead to death, personal injury, or environmental or property damage, and must not be used for emergency or life-safety purposes.

6. Your responsibilities and compliance

You are responsible for:

  • The accuracy of everything you give us — pricing, margins, rates, availability, customer records and contact lists.
  • Having the lawful right and any necessary consent to contact every person in any list you provide or that the system contacts on your behalf, and for compliance with Canada’s Anti-Spam Legislation, the United States Telephone Consumer Protection Act, do-not-call rules, and any equivalent law that applies to you.
  • Any notification or consent required in your jurisdiction for recording telephone calls, and for setting retention periods for those recordings.
  • Your own compliance with privacy law in respect of your customers, including responding to their access, correction and deletion requests.
  • Keeping your account credentials secure and all activity under your account.
  • Maintaining your own records and backups of anything you cannot afford to lose.

You must not use the Services unlawfully, to send unsolicited commercial messages without a lawful basis, to harass or deceive, to infringe anyone’s rights, to reverse engineer or copy the Services, to resell or provide the Services to a third party without our written consent, or to build a competing product.

7. Fees and payment

Fees are quoted in writing before work begins, are stated in United States dollars unless we say otherwise, and are exclusive of applicable taxes, which you pay in addition. Build fees, engagement fees and any deposit are earned when the corresponding work is performed. Recurring fees are billed in advance for each period. Fees for work already performed are non-refundable. Late amounts may bear interest at 1.5% per month (19.56% per year) and we may suspend the Services on notice while an account is overdue. Travel and on-site attendance are billed additionally and agreed in advance.

8. Ownership

Your data is yours. You retain all rights in the business and customer information you put into, or that is generated inside, your system. You grant us a limited licence to host and process it solely to provide and support the Services, to secure them, and to meet legal obligations.

Our platform is ours. We retain all rights in the Services, the software, the agent designs, prompts, configurations, documentation and all improvements, including anything we develop while performing work for you that is general in application. Nothing transfers ownership of the platform to you.

You may not use our name, logo or trade marks without written permission. We may not identify you as a client publicly without your permission.

9. Confidentiality

Each of us will keep the other’s non-public information confidential, use it only for the purposes of the engagement, protect it with at least reasonable care, and not disclose it except to personnel and advisers who need it and are bound by similar obligations. This does not apply to information that is public through no fault of the receiver, was already known, is independently developed, or must be disclosed by law.

10. Export and termination

You may request an export of your data at any time in a standard format at no charge. Either of us may terminate an ongoing subscription on the notice period stated in the applicable agreement, or on thirty days’ written notice if none is stated. We may suspend or terminate immediately for non-payment, for a material breach that is not cured within fifteen days of notice, or for use that is unlawful or that threatens the security of the Services. On termination we will make an export available for thirty days, after which your data may be deleted. Sections that by their nature should survive termination do so.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available”. We disclaim all warranties, conditions and representations, express or implied, statutory or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Services will be uninterrupted, timely, secure or error-free. We do not warrant any particular result, level of revenue, number of leads, conversion rate, saving or return.

The Services depend on third-party providers, including telephony carriers, artificial intelligence model providers, cloud hosting and integrations. We are not responsible for their acts, omissions, outages, price changes, or discontinuation of their services.

12. Limitation of liability

To the maximum extent permitted by law:

12.1 — No liability at all for the following. We accept no liability whatsoever, and you assume all risk, in respect of:

  • the accuracy, completeness, timeliness or suitability of any output generated by automated systems, including prices, quotes, estimates, availability, scheduling and written communications;
  • any communication sent from or on behalf of your business, including any sent after you disabled or bypassed an approval control;
  • the acts, omissions, errors, downtime, security incidents, price changes or discontinuation of any third-party provider, including telephony carriers, artificial intelligence model providers, cloud hosting, payment processors and integrations;
  • your compliance or non-compliance with any law applying to you, including anti-spam, telemarketing, do-not-call, call-recording and privacy law;
  • the accuracy, legality or provenance of any data, content or contact list you provide or instruct us to use;
  • any loss you could have avoided by keeping your own records or backups; and
  • any decision you make, or fail to make, in reliance on the Services or on any deliverable.

12.2 — No indirect or consequential loss. Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost opportunity, lost goodwill, lost or corrupted data, business interruption, or the cost of substitute services, however caused and on any theory of liability, even if advised of the possibility.

12.3 — Overall cap. For anything not already excluded above, our total aggregate liability arising out of or relating to the Services will not exceed the total fees you actually paid us in the three (3) months immediately before the event giving rise to the claim. This limit applies to all claims in the aggregate, whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise, and regardless of the number of claims.

12.4 — What cannot be excluded. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence. If any part of this section is held unenforceable, the remaining parts continue to apply to the maximum extent permitted.

12.5 — Allocation of risk. You acknowledge that these limits are a reasonable and negotiated allocation of risk between two businesses, that they are reflected in the fees charged, that you have had the opportunity to obtain independent legal advice, and that we would not provide the Services on any other basis.

13. Indemnity

You will defend, indemnify and hold harmless ContractorAIPro, its owner, personnel and contractors from any third-party claim, demand, proceeding, fine, penalty, loss, liability, damage and reasonable legal cost arising out of or relating to: (a) the information, contact lists or content you provide; (b) communications sent from or on behalf of your business; (c) your breach of these Terms; (d) your failure to obtain any consent or provide any notification required by law, including in respect of electronic messages and call recording; or (e) your use of the Services in breach of applicable law or of any third party’s rights.

14. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including outages or failures of third-party providers, network or power failure, cyber attack, act of government, labour disruption, or natural event. Payment obligations are not excused.

15. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting a proceeding, each party will give the other written notice describing the dispute and will negotiate in good faith for thirty days. If unresolved, the parties attend to the exclusive jurisdiction of the courts of the Province of Ontario, sitting in Toronto, and each attorns to that jurisdiction. Either party may seek injunctive relief in any court of competent jurisdiction to protect its confidential information or intellectual property.

16. General

These Terms, together with any written agreement or statement of work between us and our Privacy Policy, form the entire agreement and replace all prior discussions. If any provision is held unenforceable, it is limited or severed to the minimum extent necessary and the rest remains in force. A failure to enforce a right is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a sale or reorganization of our business. Nothing creates a partnership, joint venture, employment or agency relationship. Notices to us go to the address on our Contact page.

17. Changes

We may update these Terms. The current version is always posted here with its date. Where a change materially reduces the rights of an existing client, we will give reasonable notice before it takes effect for that client. Continued use after the effective date is acceptance.