Privacy policy

ContractorAIPro — Privacy Policy
Last updated: 30 July 2026

ContractorAIPro (“ContractorAIPro”, “we”, “us”) operates the website at francescopettinelli.net and provides an AI operating system and related consulting services to businesses. This policy explains what personal information we handle, why, and what your choices are. It is written to meet our obligations under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Contact / Privacy Officer
1075 North Service Road West, Oakville, Ontario, Canada
Telephone: (289) 856-9735
Email: the address published on our Contact page

1. Two different roles

It matters which of these applies to you, because our obligations differ.

(a) Visitors to our website and prospective clients. Here we decide what to collect and why. We are the organization accountable for that information.

(b) Data inside a client’s system. When a business engages us, their system holds information about their customers — names, phone numbers, addresses, job details, call recordings, invoices. That information belongs to our client. We handle it on our client’s instructions, as their service provider, for the sole purpose of operating the system for them. Our client is the organization accountable to those individuals, is responsible for having the necessary consents, and is responsible for responding to their access and deletion requests. If you are a customer of one of our clients and you want your information accessed, corrected or deleted, contact that business. We will support them in responding.

2. What we collect from website visitors and prospective clients

  • Information you give us: name, business name, email address, telephone number, and whatever you write in an enquiry or booking form.
  • Information collected automatically: IP address, device and browser type, pages viewed, referring page, and similar technical data, through cookies and comparable technologies used by our website platform and analytics tools.
  • Communications: emails, messages and call notes exchanged with us.

We do not knowingly collect personal information from anyone under 18. Our services are directed at businesses.

3. Why we use it

  • To respond to your enquiry and arrange and conduct an audit or consultation.
  • To provide, support, secure and improve our services.
  • To send you information about our services where you have consented or where the law otherwise permits. Every commercial electronic message we send identifies us and contains a working unsubscribe mechanism, as required by Canada’s Anti-Spam Legislation (CASL).
  • To meet legal, tax and regulatory obligations.

We collect, use and disclose personal information only for purposes a reasonable person would consider appropriate in the circumstances, and only with your knowledge and consent except where PIPEDA permits otherwise. You may withdraw consent at any time, subject to legal and contractual restrictions and reasonable notice; doing so may mean we can no longer provide a service.

4. Artificial intelligence, and what is not done with your data

Our services use large language models and other automated systems, accessed through commercial application programming interfaces.

  • We do not sell, rent or trade personal information.
  • We do not use client data, client customer data, or call content to train artificial intelligence models, and we contract with providers on terms under which data submitted through their commercial interfaces is not used to train their models.
  • Automated systems may draft communications, prices, proposals and reports. Client-configurable approval controls allow a human to review output before it is sent. Responsibility for what is ultimately sent rests with the client, as set out in our Terms of Service.

5. Call recording

Where a client’s system answers or records telephone calls, recordings and transcripts are stored with the associated call record. Retention periods are configurable and are set by the client. The client is responsible for ensuring that callers receive any notification and that any consent required in the client’s jurisdiction is obtained, including any announcement at the start of a call. We configure notification features at the client’s direction. Requirements differ between provinces and between countries and can change.

6. Service providers and where information is processed

We use third parties to operate our business, including cloud hosting and database providers, application hosting, email delivery, telephony, workflow automation, artificial intelligence model providers, payment processing and our e-commerce platform. They may only handle personal information to perform services for us and are bound by contractual obligations to protect it.

Some of these providers store or process information outside Canada, including in the United States. Information held in another country is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities. By using our services you acknowledge this transfer.

We may also disclose personal information where required or permitted by law, to respond to a valid legal demand, to investigate suspected unlawful activity, to protect our rights or the safety of any person, or in connection with a sale, merger or reorganization of our business, subject to appropriate protections.

7. Safeguards

We maintain physical, organizational and technological safeguards appropriate to the sensitivity of the information, including encryption in transit and at rest, access limited to personnel who need it, and logging of system activity. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Where a breach of security safeguards creates a real risk of significant harm, we will report and notify as required by PIPEDA and maintain the records the law requires.

8. Retention

We keep personal information only as long as necessary for the purposes described here or as required by law. Prospective-client enquiry records are generally retained for up to twenty-four months from last contact. Client business records are retained for the term of the engagement and for the period afterwards set out in the applicable agreement, after which they are deleted or anonymized. Information used to make a decision about an individual is retained long enough to allow that individual access to it.

9. Your rights

Subject to limited legal exceptions, you may ask us to confirm whether we hold personal information about you, to give you access to it, and to correct it if it is inaccurate or incomplete. Write to our Privacy Officer at the address above. We will respond within thirty days or tell you why we need more time. We may need to verify your identity first.

If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada.

10. Cookies

Our website uses cookies and similar technologies for essential site function, security, preferences and analytics. Most browsers let you refuse or delete cookies; some site features may not work properly if you do.

11. Changes

We may update this policy. The current version is always posted here with its date. Material changes affecting how we handle information already collected will be brought to the attention of affected clients.